This module offers all the features to model and report on business services, allocation to users and their dependencies to the underlying IT infrastructure. Get multi-contextualized views on all data pertaining to the IT services your organization delivers to both internal and external consumers (human resources, companies, organizations, etc.)
The N(i)2 Service Design provides features to manage service level agreements and helps maintain and improve IT Service quality by defining key service targets and responsibilities of both parties. This product enables an IT organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure.
Document
business services
Service
composition
Allocation
to consumers
Dependencies
to the underlying infrastructure
Design
the composition of future business services
Maintain
a comprehensive service catalog that includes network, co-location and compute services
Plan
and document service level agreements and their terms
