The N(i)2 Service Support lets you manage incidents and problems based on ITIL best practice industry standards. It allows to:
Manage
incidents from asset or business service perspective
Leverage
the N(i)2 Configuration
Management System for service infrastructure configuration information
Leverage
a multi-tenant architecture to support service provider and global enterprise customers
The N(i)2 Service Support provides support for the incident & problem management process. This product is integrated with the N(i)2 CMS to gain visibility into how the IT infrastructure supports critical business services. It allows for faster incident resolution and problem investigation.
